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Current Resources
In-House
(USA)
(USA)
Current Costs
(Monthly)
(Monthly)
Callforce Rate*
(Offshore)
(Offshore)
Callforce Costs
(Monthly)
(Monthly)
Agent Hourly Wage
$
$
Team Lead Hourly Wage
$
Voice
Included in Agent Costs
Manager Hourly Wage
$
Included in Agent Costs
Trainer Hourly Wage
$
Included in Agent Costs
Employer Costs (FICA, Benefits, etc)
Included in Agent Costs
TOTAL LABOR COST
Office Space
($25 per sq ft)
Included in Agent Costs
Hardware
(PC, Phone, Headset, Servers)
Included in Agent Costs
Software
(Omni-Channel, Phone, Email)
Included in Agent Costs
TOTAL IN-HOUSE COST
CALLFORCE COST
